BACKGROUND CHECK SUCCESS STORIES

PRIVATE COUNTRY CLUB

As Director of Membership, People & Culture at La Cumbre Country Club and former Association President of PCMA, Kris Butterfield engaged the team at Reliable Background Screening to facilitate comprehensive screening for members.

Reflecting on her background screening experience, Kris states, “Being in the hospitality industry – customer service is my top priority. I appreciate how Reliable keeps me updated with their progress plus, their speed and efficiency won me over from the beginning. Viewing reports on the website is extremely easy. I even called and had the team review it with me so I knew exactly what to look for. The team at Reliable Background Screening provides excellent customer service and is incredibly responsive when I email.”

KRIS BUTTERFIELD
DIRECTOR OF MEMBERSHIP, CUMBRE COUNTRY CLUB, MCMP

“It is so important to be socially and financially responsible to your club. Ensuring that we are bringing in members with a clear background will help maintain the culture and community of our clubs.”

MEMBERSHIP ORGANIZATION

As the President & CEO of Homeland Security & Defense, Marc reflects back on his experience. “The Homeland Security & Defense Business Council plays a major role in advancing the interests of its member companies working in the Homeland Security Enterprise marketplace.

For the past decade, Reliable Background Screening has been our sole vendor for thorough and accurate vetting of our staff. They have consistently delivered secure, complete, accurate and professionally packaged reports that have impressed me. Reliable precisely meets our requirements.”

MARC PEARL
PRESIDENT & CEO, HOMELAND SECURITY & DEFENSE BUSINESS COUNCIL

“For the past decade, Reliable Background Screening has been our sole vendor for thorough and accurate vetting of our staff. They have consistently delivered secure, complete, accurate and professionally packaged reports that have impressed me. Reliable precisely meets our requirements.”

PRIVATE COUNTRY CLUB

The Estancia Club is an internationally recognized, member-owned club located in Scottsdale, Arizona, consistently rated as one of the country’s top golf courses and is currently ranked the ‘Number One Course’ in Arizona by Golf Digest Magazine. The member approval process for this state-of-the-art establishment is guided by the Membership Director, Lori Wacaser.

When Lori became increasingly unhappy with the club’s background screening company of 20+ years, she connected with the Reliable Background Screening team who provided Estancia with a winning proposal they couldn’t refuse. “We didn’t consider anyone else. I just really liked what Reliable had to say, and also the way they handled themselves during the proposal process. They were not at all pushy and simply gave us the information we needed,” she said.

What she likes most about working with Reliable is the overall customer service, saying, “Everyone that I’ve dealt with has been professional. They provide a great service at a reasonable price.” Her enthusiasm speaks volumes, “Reliable provides a much faster response, extremely fast, and the prices are almost half of what we had been paying. We love them!”

LORI WACASER
MEMBERSHIP DIRECTOR

“Reliable provides a much faster response, extremely fast, and the prices are almost half of what we had been paying. We love them!”

HOSPITALITY COMPANY

As the Director of Human Resources at Mountain Shadows and a seasoned hotel human resources professional, Correna Zadoorian had used various background screening companies to screen potential hospitality employees. Correna previously used an automated system to screen her staff, leaving no face-to-face interaction and multiple system malfunctions such as failure to send aliases, married names, and catch user errors. As a result, screenings were unsuccessful and inefficient, causing valuable time to be wasted.

Correna made the switch to Reliable Background Screening and never looked back. She states, “I like the reassurance that I’m getting the correct information, and that there is a second set of eyes checking at all times. You can tell it is a family-owned company, and I know that they care about their customers. Even Rudy, the president, will answer the phone and help me through a problem. They both care about their company.”

CORRENNA ZADOORIAN
DIRECTOR OF HUMAN RESOURCES

“I like the reassurance that I’m getting the correct information, and that there is a second set of eyes checking at all times.”

EDUCATIONAL INSTITUTION

As Director of Operations for A+ Charter Schools, Damon Norris engaged Reliable Background Screening to develop a thorough background check program for the organization’s staff and volunteers.

Recognizing that fingerprinting, the standard screening tool used by many educational institutions, only covers a certain percentage of crimes, Damon chose to go above and beyond to protect his students and team members. He states, “In my extensive experience in education and business operations, I have seen multiple times where a fingerprint clearance card is not as up to date as it should be. They are good for several years, but in the interim, issues can arise but go unnoticed by an institution. At A+, we chose to invest in a comprehensive screening program to check all employees for anything that could raise a red flag. I always say you can never be too careful when parents are entrusting their kids to your care.”

DAMON NORRIS
DIRECTOR OF OPERATIONS, A+ CHARTER SCHOOLS

“The partnership that A+ Charter Schools has formed with Reliable Background Screening has helped us keep our students and staff safe. The expertise that Reliable brings to the table makes me feel confident that we can make educated hiring decisions. They have quickly become one of best partners for the school.”

NATIONAL FOOD SERVICE FRANCHISE

Epic Wings is a family-owned and operated restaurant franchise with locations across the U.S. Reflecting on the franchisee screening services provided for the Epic Wings restaurant franchise, President Rob Streett states, “I have had the pleasure of working with Reliable Background Screening for a couple of years now. They provide superior support unlike any other screening service in the industry. The outstanding level of customer service sets Reliable apart from all others. I use it for both employee decisions as well as part of my franchisee selection process. I am extremely pleased with their attention to detail, accuracy, thoroughness, and sense of urgency in supporting our background screening needs. Reliable has my highest recommendation.”

ROB STREETT
PRESIDENT

“I am extremely pleased with their attention to detail, accuracy, thoroughness, and sense of urgency in supporting our background screening needs. Reliable has my highest recommendation.”

PRIVATE COUNTRY CLUB

The Sarasota Yacht Club has a long history dating back to 1907, when the club was first organized and became the center of social life in Sarasota, Florida. To maintain such a prodigious history, the club tasked Stephania Feltz, Member Relations Director, with creating a program to conduct background and credit checks for all new club member applicants.

Through an online search, Stephania discovered Reliable Background Screening and found security in Reliable’s strong community reputation and tenure in the background check industry. Reliable tailored their product to the specific needs of the Sarasota Yacht Club and customized a digital background check submission process for their members.Stephania highly recommends Reliable stating that the Reliable team is “committed to meeting their client’s needs in a tailored, personal manner. Staff are always responsive and convey a strong sense of authentically caring about their customers.”

STEPHANIA FELTZ
MEMBER RELATIONS DIRECTOR

“Reliable Background Screening committed to meeting their client’s needs in a tailored, personal manner. Staff are always responsive and convey a strong sense of authentically caring about their customers.”

NATIONWIDE EDUCATIONAL FRANCHISE COMPANY

Lightbridge Academy is a national franchise company that provides early childhood education and daycare services, ensuring the educational success and well-being of each child. Reflecting on the service received by the Reliable Team, Chief Development Officer, Mark Mele states, “Reliable Background Screening has proven to be a valuable and necessary tool for our company. Their seamless secure platform makes the process of obtaining and accessing background checks simple.

The process they created for obtaining background checks removes the liability from our company, by not giving me access to the client’s personal data such as Social Security numbers, account numbers and other sensitive client information. The portal they built for us gives me access to the client’s background check once it is complete. I would recommend you compare their program to the program you are currently using. I give Reliable a 5-Star Rating.”

MARK MELE, CFE
CHIEF DEVELOPMENT OFFICER

“Their seamless secure platform makes the process of obtaining and accessing background checks simple.”

COUNTRY CLUB

As General Manager of Ridgemoor Country Club in Chicago, Illinois, Jon Kane engaged Reliable Background Screening to facilitate comprehensive background checks for prospective members and employees. Seeking timely reporting, quality, and warm customer service, Ridgemoor made the switch to Reliable in order to maintain the high caliber of character that differentiates the club from the competition while protecting its reputation as well as the safety of its members and staff.

Jon states, “We switched to Reliable a few years ago to handle our background checks for prospective Members and employees, and we couldn’t be happier. Since they produce the necessary and requested reports faster, and at a much more competitive price than what we experienced before, it just makes sense to use their easy-to-navigate online services. Top it off with friendly and reliable customer support – you will have a win by partnering with Reliable!”

JON KANE
GENERAL MANAGER, RIDGEMOOR COUNTRY CLUB

“We switched to Reliable a few years ago to handle our background checks for prospective Members and employees, and we couldn’t be happier. Since they produce the necessary and requested reports faster, and at a much more competitive price than what we experienced before, it just makes sense to use their easy-to-navigate online services.”

PARTY RENTAL FRANCHISE

A leading provider of inflatable party rentals with over 40 years of experience as a national retailer and franchisor, Space Walk engaged Reliable Background Screening to conduct comprehensive background checks for its business affiliates. With physical assets including water slides, bounce houses, obstacle courses, and party supplies, Space Walk recognized the need to thoroughly vet its partners to protect the company’s investments and brand reputation.

Kelsey Scurlock, Operations Manager of Here Comes Fun states, “Space Walk is proud to work with Reliable Background Screening. Thanks to Reliable, our company is able to get credit reports and background checks in a timely manner. We take the screening of our representative applications seriously and we are thankful for the accurate background information Reliable can supply us. Their attention to detail is remarkable. They are also always available to be reached for any questions. We are thankful for their hard work and look forward to doing more business with Reliable.”

KELSEY SCURLOCK
OPERATIONS MANAGER, HERE COMES FUN

“Thanks to Reliable, our company is able to get credit reports and background checks in a timely manner. We take the screening of our representative applications seriously and we are thankful for the accurate background information Reliable can supply us. Their attention to detail is remarkable.”

PROPERTY MANAGEMENT COMPANY

Heather Herren is the Principal Broker and Owner of Rock Residential, an Arkansas-based property management company. Prior to switching to Reliable Background Screening, Heather worked experienced background check problems with false positives and an ineffective turnaround process.

As a result, her progress was often delayed, and she is impressed at how well Reliable handles this issue. “We haven’t had any false positives since we’ve started using Reliable. They are on top of it.” Heather explained that Reliable does a lot of the leg work for screenings, and they contact every county of every address that shows up on every background check. Heather stated, “We don’t have to do anything, we don’t have to fill out any paperwork, it is automatically taken care of with Reliable Background Screening and they make our jobs a lot easier.” Rock Residential utilizes Reliable for both its resident screening and employee screening needs.

HEATHER HERREN
PRINCIPAL BROKER

“Reliable’s responsiveness tells me that they pay a lot of attention to their customers. I feel like they have the best quality screening, and their customer service is second to none!”

LARGE REGIONAL HVAC EMPLOYER

Tanya Ruddell is the Human Resource Manager for one of the largest residential heating, ventilation, and air conditioning companies in Phoenix, Arizona. Tanya is responsible for ensuring that all prospective employees undergo a thorough background screening. When she began her search 6 years ago for a company to perform background checks, she found several companies that bundled making employee badges, performing background screenings, checking referrals and other online monitoring services. Tanya did not need or want those services as a package. She wanted quick, simple, thorough, and reliable employee screenings.

One of the aspects Tanya likes most about Reliable, is that it gives her the option of quick online ordering. Tanya stated, “All I need is an accurate simple product, and they provide that to me.” Her user experience is simple – she goes online, orders the services she needs, and receives the reports.

“Their accuracy and communication are exceptional, I am completely content.” Tanya also added, “They keep us informed timely and recommend the right screening products for each background. I appreciate they are not continually trying to further sell services.” Tanya’s six-year relationship with Reliable has proven to be valuable, and productive because she knows her staff are properly screened.

TANYA RUDDEL
HUMAN RESOURCES MANAGER

“Their accuracy and communication are exceptional, I am completely content. They keep us informed timely and recommend the right screening products for each background. I appreciate they are not continually trying to further sell services.”