RELIABLE BACKGROUND SCREENING NEWSLETTER - MARCH 2018
Best Practices for Verifying Credentials
Many companies and organizations that need to verify an applicant’s credentials – be it education, professional license, driver’s license, work experience, or income – rely on proof submitted by the individual who is applying for whatever position the company or organization is attempting to fill. The position may be a job, a volunteer, a franchisee, a country club member, a tenant for a rental unit, or even a board of director for the organization or company.
Relying on any documentation submitted by the “interested party,” i.e., the actual applicant, is an extremely poor business practice that places the company or organization at significant risk. Based on decades of experience and real-life case studies, I know this to be true.
As a CEO of a background screening company that has processed millions of transactions, we have documented instances that substantiate how verification with the original source, i.e., the state Department of Motor Vehicles, the university or college, the employer, state licensing board, the IRS (to verify tax returns), etc. is crucial if the veracity of the credential or document is to be reliably verified.
If one simply thinks rationally about the process of allowing an individual applicant to verify their own credentials, the conflict of interest alone would make any outside auditor cringe. Granted many people are very honest. Unfortunately many others embellish or blatantly present fraudulent documents to obtain the desired position to which they are applying. Best practices require that credentials, work experience, and income, etc. be corroborated by contacting the original source. This verification should either be handled in-house by the company or organization, or it should be outsourced to an impartial third-party, such as a reliable background screening company (that is also a consumer reporting agency, adhering to the requirements of the Fair Credit Reporting Act).
With the widespread availability of desktop publishing and websites that offer various “documents” for purchase – facilitating any individual being vetted to present their own documentation as proof of their credentials or experience – eventually will cause your company or organization to be duped at best, but at worse could cause significant and potentially irreparable harm to your company or organization.
Rudy Troisi, President & CEO
Reliable Background Screening
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Saratoga Apartments
It takes time and careful consideration to find the right apartment to rent. Property management companies must carefully screen and approve applicants that are the right fit for the property and community.
Saratoga Apartments is a member of the Mesa Tri-Star Community Program, a program that strives to keep the community quiet and crime free. All Saratoga Apartment residents undergo a thorough background screening prior to their lease approval. Marce Reed, the Property Manager who has been an employee of Saratoga Apartments since 1983, is tasked with ensuring everyone in the 350-unit apartment complex is screened by Reliable Background Screening.
Before using Reliable, background checks were done in-house, through a self-service company that often-missed important information about potential residents. When they switched to Reliable over 20 years ago, things quickly changed for the better. Screening results came back faster, and if there is anything that looks wrong, Reliable catches it, and calls Marce right away.
During the past two decades, the owner of Saratoga Apartments has been approached by other companies and on occasion, examined other screening services. However, each time, it was clear that Reliable’s quality and customer service could not be beat. Marce noted that whenever she has questions, they are answered immediately and thoroughly – She calls Reliable her “eyes in the sky”.
One particular time, a Saratoga team member reversed the first and last names of an applicant when inputting their order. Reliable brought it to Saratoga’s attention, and when the order was reprocessed with the correct name, serious criminal records were uncovered. We all get busy running our own businesses, and we make mistakes – Reliable ensures our background checks are correct.
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If you are happy with the service we are providing you, we will greatly appreciate you referring us to others like you who also value protecting their brand, reputation, and safety. As a token of our appreciation, we will send you a $25 Amazon gift card.