SOUND ACCURACY. HIGH COMPLIANCE. WHITE-GLOVE SERVICE

When it comes to background checks, who you trust matters. At Reliable Background Screening, we set the standard with over 35 years of unwavering expertise, industry-leading compliance, and a steadfast commitment to client success. In an industry known for constant turnover and acquisitions, we remain privately held and stable—serving our clients with consistency, integrity, and excellence.

Our Differentiators – What Makes Us Reliable

The simple answers are:

  1. Speed of Service – Timely Background Checks
  2. 35+ Years of Proven Stability
  3. Flawless Compliance Record
  4. Transparent, Competitive, Honest Pricing
  5. Dedicated, Senior-Level Support
  6. Comprehensive Criminal Searches
  7. No Long-Term Agreements
  8. Clean Legal Record & Top Employee Satisfaction
  9. Innovative Technology with Human Touch
  10. High-Level Security Protocols
  11. Ongoing Compliance Updates and Education

The more detailed answers to use Reliable, with questions to ask your current vendor are below:

⚡ Speed of Service – Timely Background Checks

At Reliable Background Screening, we understand how critical timing is during the onboarding process. Our team initiates reports immediately upon request, ensuring there are no internal delays and that you receive proactive updates throughout. Most U.S. background checks are fully completed in under two (2) business days, thoroughly vetted for accuracy—helping you onboard top talent before the competition does.
Question: Does your current background screening provider deliver proactive status updates throughout the screening process? Are they consistently meeting turnaround expectations by providing completed reports in a timely manner?

🔒 35+ Years of Proven Stability

In a market full of mergers and churn, Reliable Background Screening stands out. For over three decades, we have provided consistent service as a privately owned and operated firm. Our longevity speaks to the trust our clients place in us—and the results we deliver year after year.
Question to ask your current vendor: Has your company recently acquired other background screening firms, or are you currently involved in any acquisition or merger plans? If so, how are you ensuring continuity of service, staff stability, and quality control during these transitions?

✅ Flawless Compliance Record

In today’s regulatory landscape, compliance is not optional—it’s essential! We are very proud to say that out of over 9 million complaints on the CFPB website, not one has been filed against us and our firm has a high 4.6 star client review on google. Our compliance-first approach ensures your screening program meets the highest legal and ethical standards.
Question: Is your current firm on the Consumer Financial Protection Bureau complaint website found here? Make sure to type their entire name or variation names to see how many complaints they have from consumers.

💸 Transparent, Competitive, Honest Pricing

Unlike many providers, we do not hide padded backend fees and we do not upcharge court access fees and other pass-through charges in your invoice. We encourage you to review your current provider’s cost per candidate—chances are, it’s significantly higher than what you were originally quoted. With Reliable, what you see is what you get.  We believe in transparency and honesty.
Question: Have you reviewed your current background screening vendor’s invoice to verify if the fees align with actual costs? Specifically, have you asked whether they add markups to county, state, or third-party access fees? To ensure transparency, consider calculating your cost per candidate and comparing billed amounts to publicly available court fee schedules.

🤝 Dedicated, Senior-Level Support

Every client is supported by a seasoned team and receives proactive updates throughout the screening process. Need immediate help? Our executive team is available 24/7 for client emergencies and critical issues, ensuring that your concerns are addressed by experienced professionals—not call centers.
Question: Does your current vendor provide 24/7 assistance? Can you provide insight into your current vendor’s support and team stability? How long has your dedicated account team been with their company, and what is their level of experience? Additionally, have you reviewed the vendor’s Glassdoor ratings or similar platforms to gauge employee morale and turnover, which can be strong indicators of internal stability and service quality? 

🗺️ Comprehensive Criminal Searches

Other firms often miss critical information by skipping minor counties. Not us. As a standard, when requested to run county criminal court searches, we conduct detailed searches in all relevant zip code-based counties—both major and minor counties—so you get the full picture and minimize hiring risk.  In addition, we always provide a Death Master Index for each search in making sure we catch any candidate using a deceased person’s social security number.
Question: Does your current screening vendor conduct searches across all counties associated with a candidate’s zip code, or only the dominant county? Additionally, is access to the Death Master Index included as part of your vendor’s standard screening package, or is it offered as an added-cost service?

📅 No Long-Term Agreements

We earn your business every day. That’s why we offer non-binding service agreements, trusting that our commitment to quality and responsiveness will keep you with us for the long term. No contracts locking you in—just results that keep you coming back.  Feel free to “kick the tires” with Reliable, as we are confident you will see the quality/difference.
Question: Is your current background screening provider requiring you to commit to a long-term contract? If so, what flexibility do you have to exit the agreement without penalties, and how does that impact service accountability?

🌟 Clean Legal Record & Top Employee Satisfaction

We have zero litigation and our team reflects the trust we build—just read our excellent Glassdoor reviews. A happy, dedicated workforce translates into better service and outcomes for you.
Question: Has your background screening vendor been involved in any litigation or court cases in the past three years? Have you independently reviewed public records or conducted an online search of your vendor (e.g., in google type ‘[Vendor Name] litigation’ or ‘lawsuits’)? Additionally, consider checking Glassdoor reviews to assess internal employee satisfaction and potential indicators of service quality.

📱 Innovative Technology with Human Touch

Our candidate-driven e-form solutions (Quick App Pro®R) streamline the process for applicants while our system also seamlessly integrates with all major applicant tracking systems. We make compliance and efficiency easy—without compromising on thoroughness.  We know how fast and easy searches need to be conducted and returned.  Our team also offers with each order, a re-verification of the candidates uploaded ID to verify it matches with the initial information – thus reducing entry errors!
Question: Does your current background screening provider offer a company-branded candidate invitation process that allows applicants to complete and sign all required state and federal compliance documents? Additionally, does the vendor re-verify the submitted information against the uploaded Government ID to ensure accuracy and reduce the risk of data entry errors?

🔐 High-Level Security Protocols

Protecting your candidates’ sensitive data is our highest priority. We adhere to rigorous, industry-leading security practices, have never experienced a data breach, and proactively adapt to emerging threats to keep your information safe.

Importantly, we keep all U.S.-based search data within the United States and do not outsource any candidate data overseas—a common practice among other firms that can pose significant security risks. With us, your data stays secure, compliant, and under U.S. jurisdiction at all times.

Question: Has your current background screening provider ever experienced a data breach? What specific security protocols do they have in place, and how frequently are critical systems—such as firewalls and encryption protocols—reviewed and updated?  Does your screening firm outsource any of your candidate data overseas? 

📚 Ongoing Compliance Updates and Education

Although we are not legal counsel, we care very much about having you stay ahead of changing consumer reporting regulations with our compliance library, HR/legal partnership resources, and regular webinars. You can also join our newsletter for monthly updates. We equip your team with the knowledge to maintain a screening program that’s compliant and effective and reduces hiring risk!
Question: Does your current background screening provider offer regular compliance updates, such as monthly newsletters and educational webinars, to keep you informed of regulatory changes? When you have a question related to consumer reporting compliance, how quickly do they respond—and is their communication proactive or reactive?

Choose Reliable. Reduce Risk. Gain Confidence.

Reliable Background Screening isn’t just our name—it is our promise. If you are ready to elevate your background screening program with a partner that cares, is trusted, transparent, and truly committed to your success, let’s start the conversation.

👉 Contact us today for a free cost analysis and service review.

Feel free to use this background screening RFI document and customize it to your needs:

Download the Request For Information Document